WHAT IS ISO 20000?

If you’re into the IT industry managing internal IT services or providing IT services as an outsourced service provider (Service-Oriented Architectures, SaaS, Cloud Computing, Virtualization), your IT services need to be cost effective, competitive, reliable, consistent and efficientin-order to be successful.

SAn Information Technology Service Management System ISO 20000 is an internationally recognized Management System Standard devised specifically for the IT industry which postulatesthe requirements for service providers to plan, establish, implement and maintain controls for an effective IT Service Management System within an organization.The standard’s specific set of inter-related management processes is based heavily upon the ITIL (IT Infrastructure Library) framework.It is important for the IT organization to ensure the required quality, establish effective and efficient processes, and react quickly and with flexibility when conditions change, and cover compliance requirements and show proof of adherence.